Privacy Policy

At SwissMed Clinic Dubai, we are committed to protecting your privacy and handling your personal information with care, transparency, and responsibility. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, contact us, book an appointment, or use any of our services.

By using the SwissMed website, you agree to the terms outlined in this Privacy Policy.

Who We Are

SwissMed Clinic is a multi-specialty clinic in Dubai offering personalised healthcare and aesthetic services under one roof. Our services include dental care, dermatology, laser hair removal, IV therapy, imaging, and other healthcare-related services designed to support patient well-being, confidence, and convenience.

Clinic Name: SwissMed Clinic
Address: R01, Ground Floor, Palm View 1, Dubai Media City, Dubai, UAE
Phone: 04 572 6384
Email: sales@swissmed.com

Information We Collect

When you interact with SwissMed online, we may collect personal information to help us respond to your request, improve our website, and support your patient experience.

Personal Information You Provide

We may collect the following information when you fill out a form, contact us, or request an appointment:

• Full name
• Phone number
• Email address
• Preferred appointment date or time
• Any message or inquiry you submit
• Health-related information you voluntarily share
• Other details relevant to your consultation or treatment request

Information Collected Automatically

When you visit our website, certain technical data may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited on our website
• Time spent on pages
• Referral source
• Date and time of website access

Cookies and Website Usage Data

SwissMed may use cookies and similar tracking technologies to improve website functionality, understand visitor behavior, and enhance user experience.

How SwissMed Uses Your Information

We use your information only for legitimate business and patient-service purposes. This may include:

• Responding to your inquiries
• Booking or managing appointments
• Contacting you about your request or treatment-related communication
• Improving our website and patient experience
• Monitoring website performance and usage
• Internal administration and record keeping
• Sending relevant updates, promotions, or service information where permitted
• Maintaining website safety, security, and fraud prevention

If you share medical or health-related information through our website, SwissMed uses that information only for appropriate communication, appointment support, and care coordination purposes.

Health Information and Sensitive Personal Data

Because SwissMed operates in the healthcare sector, some information you provide may be considered sensitive personal data, especially if it relates to your health, treatment interests, or medical concerns.

We understand that this information is private and important. We take reasonable measures to protect it and handle it with appropriate confidentiality.

Please note that general website forms may not always be suitable for sharing detailed medical records or emergency information. For urgent medical matters, please call the clinic directly or seek emergency medical attention where necessary.

Contact SwissMed

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

SwissMed Clinic
R01, Ground Floor, Palm View 1, Dubai Media City, Dubai, UAE
Phone: 04 572 6384
Email: sales@swissmed.com